EQUIPMENT: the gadgets and tools you need.
SCHEDULE: timetable, set a timetable.
RESCHEDULE: change to a different time or date.
PARTICIPATE: take part in.
APPOINTMENT: agreed meeting at a time.
SUIT: be convenient for.
RUN LATE: be going to arrive later than scheduled.
GET MIXED UP: be confused.
COMMITMENT: a firm promise.
ATTEND: to be present at a place.
TIED UP: busy in advance.
ARRANGEMENT: decision to organize conveniently.
BACK UP: make a copy against failure.
FREEZE: become blocked.
LOSE: have a loss, fail to keep something.
LOG IN / OFF: enter and terminate a session.
RECOVER: regain, get again.
SURE: safe, clear.
SHUT DOWN: power off, close.
REMIND: I´ll remind you to do it. (future intention)
REMEMBER: I remember playing in the park as a child. (past memory)
HANG UP: Wait a second, I´ll find him, don´t hang up. (on the phone)
HOLD ON: I´ll find her, hold on a second. (wait, please)
CONTACT: I have to reach her, I´ll try to contact her company today. (get in touch)
CALL BACK: get back to, contact later
UNAVAILABLE: We are out of stock, it is unavailable at the moment. (not here)
PAYMENT: The money you give in exchange for a product or a service.
PRICE: The amount of money that have to pay for a product or a service.
INVOICE: A bill listing the goods or service supplied and their price.
PAYMENT DATE: The day that you must start paying a product.
CUSTOMER: The person who is buying, purchaser.
SALE: the act of selling / making a special offer.
RESOURCE: a source of supply, support, aid...
ORDER: something you ask for.
SUPPLY: provide with.
MISTAKE: error.
PART: a piece or portion of a whole.
QUOTE: offer as a price or amount.
CLAIM: request or demand.
CHARGE: ask for a price.
FIT: be of the right size.
ENQUIRY: request for information.
CASH: coins and banknotes.
STOCK: The goods kept for a future use or sale.
QUANTITY: Amount (number of items)
DELIVERY: The presentation of a product to your door.
PRICE PER UNIT: The money that you have to pay for each item.
QUALITY: Characteristic or feature of a thing...
VAT: Value-Added tax (IVA)
GOODS: The products a company sells, transports or deals with.
HANDLING: the process by which a product is prepared, handld, wrapped, transported...
SHIP: send (usually overseas)
USER-FRIENDLY: easy to learn how to use it.
PORTABLE: Easy to carry.
ALL-IN-ONE: including everything.
RELIABLE: that you can trust it (like dependable)
DEPENDABLE: trustable, reliable.
TOP-OF-THE-RANGE: made with high quality materials and procedures.
STURDY: strong, thick.
SLIM: very thin.
BUILT-IN: made in one piece with non-removable parts.
FLEXIBLE: easy to adapt.
FAULTY: with defects
Repair: change parts, replace, fix, adjust, remodel.
Stop: freeze, quit, halt.
Shut down: turn off, power down.
Connect: plug, link, attach.
Assemble: Put all the parts together.
Check: make sure, verify, go over, revise, confirm.
State: remark, declare, say.
Wrong: incorrect or false.
Avoid: keep away from.
Call: phone, contact. Caller: the person who is calling.
Busy: occupied, engaged, not available.
Put on hold: make the other person wait.
Cut off (the line): disconnect without warning.
Expect: wait for.
Let: allow.
Return: send back / go back.
Assist: help.
Refuse: deny a demand.
Suggest: give advice.
Complaint: expression of discontent.
Antonyms:
Log in - log off , Save - discard, Start - End / finish /stop, Assemble - disassemble / reopen, Press - lift / drop, Hold - release, Open - Close /shut / lock
Examples:
1. Have we got enough microphones?
No, we need to order some reliable ones.
2. Plug the keyboard in, press the space bar to see what happens.
Good! It´s working now, it looks dependable.
3. I´ve got a problem with my mouse.
Is it standard or wireless? I think it is built-in.
4. I can´t see any top-of-the-range USB charges on the shelf.
It is impossible... I ordered a couple of boxes last week.
5. The escape key on my keyboard is stuck.
If the keys have got dirt inside, they sometimes get stuck.
6. Which trustable printers have we got?
Ten As and 6 Bs.
USE:
- When we pay cash we sometimes get a discount.
- You can´t order a product if it is out of stock.
- You can buy from one item to a large amount (quantity)
- The delivery date can be delayed by many factors.
- Best quality peripherals can be very expensive.
- The price per unit is the money I have to pay for one piece or item.
- Sometimes prices don´t include taxes.
- A secure network offers better protection.
- Compact PCs need very little space (Personal Computer)
- Built-in products can´t have their parts removed.
- All-in-one printers have copier, fax and scanner included.
- A good processor makes a computer powerful.
- When there is no stock of a product we make an order.
- If you buy more than 10 units, we´ll make you a discount.
- The price per unit includes no discount.
- When we run low on any item, we note it down.
- We´ll place an order of what we need.
- We always trust our customers reviews.
- Check the cables for a loose connection.
- You can turn off the sound in the mute box.
- Press the power button to start the computer.
- Turn up the volume control when you cant hear.
- Use the control panel to change the date and time.
- I called the technician because it had a no signal message.
- You might have to restart the computer if it´s not assembled correctly.
- If your software program is not working, try to reinstall it.
- Before you log off, you must make sure you have saved all your work.
- Press and hold the Shift and Alt button to shift languages.
- Press Control, Alt and Delete to restart the computer.
Phrases:
- in a meeting: de reunión "He is in a meeting, I´ll tell him that you called"
- take a message: coger un mensaje "I can´t reach him, but I can take a message if you want"
- dial a number: marcar un teléfono "I can dial the number for you on my phone"
- (to be) on the line: (estar) al teléfono "She is on the line, she wants to talk to you"
- speak up: hablar más alto "Speak up, please, I can´t hear you!"
- as soon as possible (ASAP): en cuanto puedas "Scan the computer ASAP"
- deal with: tratarlo, resolverlo "The technician will deal with the problem"
I went early to avoid heavy traffic = I didn´t want to drive in heavy traffic.
She spoke in a professional manner = She talked in a qualified way.
Can you repeat that, please? = Can you say that again, please?
There was no reply = No one answered.
This work is urgent = We have to solve this inmediately.
Put me through to Mr Brody = Connect me with Mr Brody.
He is out of town because he is on holiday.
She is out of the office but she´ll be back in an hour.
His line is busy but I can take a message.
Please don´t put me on hold, this is urgent.
We were talking to a customer and we were cut off, there´s something wrong with the line!
I´m expecting a call, let me know if someone calls as soon as possible.
The opening times are Monday to Friday from 9 to 18.
The shipping date is 15th October.
The customer invoice number is B6458939.
You sent us the wrong item, you sent a B3 instead of a B4.
I´ll list all your enquiries and I´ll phone you back as soon as I get the answers.
If it is under warranty we will repair it at our expense (for free)
If we lose business because of it, we will ask for compensation.
If you check your records and find a mistake, we will credit your account.
If you are not completely satisfied, you will get a refund.
A conversation with the IT support service:
https://www.youtube.com/watch?v=7CCaA8lfJkU
Disaster strikes the computers of the company! Something has happened and everyone's work has disappeared. They have to call in the IT support, but will they be able to explain to them what the problem is and will they be able to actually help?
T: Hello! How may I help you?
C: We´ve got a problem with a delivery...
T: May I ask you what the problem is?
C: Yes, our order still hasn´t arrived.
T: Sorry about that... could you give me more details, please?
C: Yes, our customer number is N3445, the order is F45 and we ordered that product on 12th February.
T: Ok, let me take your name and number. I´ll check and get back to you.
C: Thank you. We will be waiting for your call.
